Human Obsolescence—Are We Ready for an Artificially Intelligent Future?

This post originally appeared on TechCrunch “Enjoy your com-FORT-able stay,” says a robot front-desk clerk at Japan’s Robot Hotel. Do you thank the robot for its awkward salutation? Or maybe you hesitate for a moment before shuffling off in silence. If our digital screens are separating us from human interaction, you better believe AI will […]

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Reimagining Retail: 3 Ways Digital Technology Is Changing the Way We Shop

Make no mistake about it—the technology around us is impacting every aspect of our waking lives. We’re living in a time which would make science fiction luminaries the likes of Philip K. Dick blush. With driverless cars on the horizon and drones at our doorstep (literally), our world is undergoing not merely a transformation, but […]

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What Experiences Will Ultimately Define ‘Customer Experience’?

We’ve all seen the headlines and have heard the predictions: If companies are to succeed in the digital economy, they must focus on the Customer Experience. But, what does that actually mean? What are these so-called ‘experiences’ that brands covet, and (more importantly) how can they be translated into actual, achievable real-life interactions? Let’s first […]

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