“Enjoy your com-FORT-able stay,” says a robot front-desk clerk at Japan’s Robot Hotel. Do you thank the robot for its awkward salutation? Or maybe you hesitate for a moment before shuffling off in silence. If our digital screens are separating us from human interaction, you better believe AI will further tear that tenuous social fabric. […]Read more "Human Obsolescence—Are We Ready for an Artificially Intelligent Future?"
What can I say about Hiromi Uehara? She’s not exactly easy to put into words. To define her the way humans define things, I guess I could say she’s a Jazz pianist virtuoso and composer from Japan—But that’s just scratching the surface. Not even, really. More like ‘tickling’ the surface. I use the term ‘Jazz’ […]Read more "Hiromi Uehara – A tempest of sound"
Make no mistake about it—the technology around us is impacting every aspect of our waking lives. We’re living in a time which would make science fiction luminaries the likes of Philip K. Dick blush. With driverless cars on the horizon and drones at our doorstep (literally), our world is undergoing not merely a transformation, but […]Read more "Reimagining Retail: 3 Ways Digital Technology Is Changing the Way We Shop"
We’ve all seen the headlines and have heard the predictions: If companies are to succeed in the digital economy, they must focus on the Customer Experience. But, what does that actually mean? What are these so-called ‘experiences’ that brands covet, and (more importantly) how can they be translated into actual, achievable real-life interactions? Let’s first […]Read more "What Experiences Will Ultimately Define ‘Customer Experience’?"